JKL allows for return of items within 30 days of purchase.
Ordered wrong item or perhaps the item isn’t suitable for your need?
A return merchandize authorization number (RMA#) must be obtained from JKL.
Please contact JKL by calling 1-818-896-0019 or by clicking on Contact Us.
Please provide :
- •Order Number
- •Part number
- •Quantity
- •Reason for return
- •Your company name (or the name in which the parts were ordered).
Please specify if you wish to exchange or receive a refund.
Please do not return the parts to JKL until a RMA number has been issued.
JKL does not cover the shipping cost.
Within 7 days of receipt of the parts, a refund, credit or exchange will be applied only for items that are unused and in the original packaging.
Manufacturing Defect or Shipment of incorrect item by JKL?
A return merchandize authorization number (RMA#) must be obtained from JKL.
Please contact JKL by calling 1-818-896-0019 or by clicking on Contact Us.
Please provide:
- •Order Number
- •Part number
- •Quantity
- •Reason for return (or issue being experienced)
- •Your company name (or the name in which the parts were ordered).
Please specify if you wish to exchange the parts or receive a refund.
Please do not return the parts to JKL until a RMA number has been issued.
JKL will provide an RMA # and shipping instructions. JKL will cover the shipping cost for
items that have been shipped in error or are suspect.
Within 7 days of receipt of the parts, JKL will reply with findings and a refund, repair or exchange will be applied to items that are confirmed to be defective or shipped in error.